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AirTool.nz Privacy Policy

Last updated: June 2026

AirTool.nz ("AirTool", "we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform. By using AirTool.nz, you agree to this Privacy Policy.

1. What Information We Collect

We may collect the following types of information:

1.1 Account Information

  • Name
  • Email address
  • Phone number
  • Password (encrypted)
  • Profile information

1.2 Transaction Information

  • Booking details
  • Rental history
  • Payment status
  • Deposit records
  • Tool listings and usage data

1.3 Identity & Trust Information (if required)

  • Verification documents (e.g. ID, proof of address)
  • User verification status

1.4 Device & Usage Data

  • IP address
  • Device type
  • Browser information
  • Pages visited
  • Usage behaviour on the platform

1.5 Messages & Communications

  • In-app messages between users
  • Booking-related communications
  • Support requests
Personal contact details are not publicly displayed.

2. How We Use Your Information

We use your information to:

  • Provide and operate the AirTool platform
  • Process bookings and payments
  • Manage deposits and refunds
  • Enable tool listings and rentals
  • Support owner-approved and platform-managed bookings
  • Prevent fraud and misuse
  • Improve platform safety and performance
  • Provide customer support
  • Generate analytics and insights

3. Booking Models & Privacy

AirTool supports different booking models:

3.1 Platform Managed Rentals

  • AirTool manages booking flow
  • Users do not directly contact each other

3.2 Owner Approved Rentals

  • Tool owners may approve or decline requests
  • Communication occurs only through AirTool in-app messaging
  • Personal contact details are never publicly shared

4. Sharing of Information

We do not sell your personal information. We may share information only in the following cases:

4.1 Between Users (Limited & Controlled)

  • Booking-related information (e.g. tool, time, pickup location)
  • In-app messaging (if enabled)

4.2 Service Providers

  • Payment processors
  • Cloud hosting providers
  • Identity verification services
  • Customer support tools

4.3 Legal Requirements

  • Comply with legal obligations
  • Enforce Terms & Conditions
  • Protect users and platform safety
We do NOT share private contact details publicly.

5. Data Storage & Security

We take reasonable steps to protect your data, including:

  • Encrypted password storage
  • Secure payment processing
  • Access control systems
  • Monitoring for suspicious activity
No system is 100% secure.

6. Payments & Deposits

Deposits may be:

  • Held during rental period
  • Refunded after successful return
  • Partially or fully withheld in case of damage, loss, or breach of terms

Payments are processed securely through third-party payment providers. AirTool does not store full credit card details.

7. AI & Automated Features

AirTool may use AI or automated systems to:

  • Suggest tools
  • Generate tool descriptions
  • Provide DIY guidance
  • Improve search results
  • Support safety and maintenance information

AI-generated content is for general guidance only and should not replace professional advice.

8. Data Retention

We retain personal data only as long as necessary for:

  • Account operation
  • Legal compliance
  • Dispute resolution
  • Platform improvement

Users may request account deletion subject to legal obligations.

9. Your Rights

Depending on your location (including New Zealand), you may have rights to:

  • Access your data
  • Correct your data
  • Request deletion
  • Withdraw consent
  • Request information about data usage

10. Cookies & Tracking

AirTool may use cookies and similar technologies to:

  • Keep you logged in
  • Improve user experience
  • Analyse platform usage
  • Improve performance

Users can disable cookies in browser settings.

11. Third-Party Links

AirTool may contain links to third-party websites or services. We are not responsible for their privacy practices.

12. Children's Privacy

AirTool is not intended for users under 18 years old. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of AirTool means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy: [email protected]

This policy should be read alongside our Terms & Conditions.